Privacy Policy

Welcome to Popular Cleaning Limited! We’re excited that you’ve chosen to use our range of services, including our website, technologies, and functions, collectively referred to as the “Services.” By using our Services, you agree to the following Terms and Conditions (“Terms”). Please read these Terms carefully as they form a legally binding agreement between you and Popular Cleaning Limited.

1. Acceptance and Authority When using our Services, you confirm that:

• You can enter into a binding agreement with Popular Cleaning Limited.
• You will adhere to these Terms and all applicable laws and regulations.
• You acknowledge the legal protection of Popular Cleaning Limited’s trademarks and copyrights. If you’re using our Services on behalf of a business or entity, you confirm that you have the authority to agree to these Terms and grant the necessary licenses on behalf of the entity.

2. Our Services A. Overview Popular Cleaning Limited agrees to provide you with our Services, and you agree to pay the agreed-upon price for those Services unless otherwise agreed in writing.

B. Cleaning Supplies and Equipment We offer eco-friendly supplies and most of the necessary cleaning equipment for your space. However, specific items like vacuums, mops, step stools, toilet brushes, and certain specialty products are not provided unless stated otherwise in writing.

If you provide the required items and clear instructions, our cleaning staff will utilize them during the service. Our staff will bring their own tools and equipment.

Moreover, we need you to ensure the availability of running water, parking, and electricity for us to perform our Services effectively.

C. Satisfaction Guarantee Our commitment is simple: “We get it right or we make it right.” If you’re not satisfied with your initial cleaning, you can request a free re-cleaning within specific timeframes.

Some appointments and situations are not eligible for our Satisfaction Guarantee. Please review the terms on our website for more details.

D. Safety and Environment Creating a safe environment is essential. Our cleaning staff is trained, background-checked, insured, and bonded. It’s your responsibility to help maintain a safe environment by communicating any fragile items, securing valuables, and ensuring a hazard-free setting. Failure to do so could void our Satisfaction Guarantee and result in additional charges.

E. Cancellation Policy We have a cancellation policy in place to ensure fairness and efficiency. Please review our policy on our website for details.

F. Damages In the unlikely event of accidental damage, promptly inform us with relevant details and photos within 48 hours of the service completion. Our responsibility for damages is outlined in our policy.

G. Pricing and Discounts We may adjust our pricing and discounts from time to time, and these changes will be effective immediately. For existing bookings, the original pricing remains if no modifications are made.

G.1 Payment Process We use a secure payment gateway for all transactions. Your payment details will be transferred at the time of booking. Make sure there are sufficient funds to cover the payment. Insufficient funds may lead to additional charges.

G.2 Security of Payment We prioritize the security of your information but do not warrant the effectiveness of the secure payment gateway against unauthorized access.

H. Referral Program Active customers can earn credits by referring friends to Popular Cleaning Limited. There are specific criteria for referral eligibility. Check our website for complete details.

I. Dispute Resolution We mediate disputes concerning our Services. Please follow the outlined process in case of any issues.

J. Theft Insurance Our policy does not cover theft or poor workmanship. Clients are advised to have their own theft insurance.

3. Solicitation of Our Cleaners Hiring our cleaners or engaging in certain activities related to our cleaners without authorization may incur a fee. Be sure to review the details on our website.

4. Account Usage Follow best practices while using your account, such as not creating multiple accounts and not sharing your password. Violations may lead to account deactivation.

5. Electronic Services and Licenses You’re granted a personal license to use our Electronic Services. This license comes with certain restrictions.

6. Rights You Grant Us You retain ownership of the content you post but grant us a license to use it as outlined in these Terms.

7. Privacy and Security We handle your information in line with our Privacy Policy. Contact us if you have concerns about privacy.

8. Data Charges and Mobile Phones You’re responsible for mobile charges incurred while using our Services. Update your account information if your contact details change.

9. Third-Party Entities We’re not responsible for third-party content linked to our Services.

10. Indemnity You agree to indemnify us against any claims arising from your use of our Services.

11. Disclaimers While we strive for excellent service, we provide the Services “as is” and do not guarantee error-free or timely performance.

12. Limitation of Liability We’re not liable for certain types of damages, and our liability is limited by applicable law.

13. Severability If a provision is unenforceable, it will be severed while other provisions remain valid.

14. Additional Terms for Specific Services Additional terms may apply to specific services, becoming part of these Terms.

15. Final Terms; No Third-Party Beneficiary, No Waiver; No Assignment; Reservation of Rights These Terms, together with Additional Terms, constitute the full agreement between you and Popular Cleaning Limited. These Terms do not confer third-party beneficiary rights. We can enforce any provision even if we haven’t done so previously.

Thank you for choosing Popular Cleaning Limited. If you have questions, please contact us at popularcleaningnz@gmail.com.